Service Awards

The 5 Star Gold achievement indicates that Outboard Trading is an exclusive dealer of Yamaha Marine outboard products, and meets all Marine Sales, Marketing, Service and Training requirements established by Yamaha Marine.

Outboard Trading also has systems and processes in place to offer priority service for all Yamaha warranty customers. A 5 Star Gold dealer also commits to prominently display and stock the full line of Yamaha oil, lubes and maintenance products.

The Admirals Circle Award is reserved for a small percentage of elite Grady-White dealers worldwide who attain better than a 98% Customer Service Index. Outboard Trading has been the proud recipient of this award for the past 10 years straight.

Pictured here are a myriad of other awards from all the brands we have represented over the years. Hurricane, Monterey, Grady-White, and Cobalt to name a few.

Pictured here are more awards from Hurricane, Grady-White, and Yamaha for outstanding sales and service performance.

Pictured here are all of our Yamaha "Best in Class" awards. To earn this award dealers must achieve a certain total dollar amount of outboard motor sales. We have been the extremely proud recipient of this award 10 times.

The 5 star certified marine industry dealer designation is earned by creating and constantly adapting an internal system of customer satisfaction that continuously works to maximize the dealers CSI rating. The system is watched over and governed by the National Marine Industries Association.

Consumer Commitment

Our dealership believes in the tenets of the Marine Industry Certified Dealership program set forth in this consumer commitment. Established jointly by the National Marine Manufacturers Association, these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.

At our dealership, you should expect:

Sales

• the assistance of a capable and knowledgeable sales consultant.

• advertising and representations that are truthful and factual.

• a written disclosure of all details associated with a purchase.

• an explanation of the proper usage and operation of products.

• products properly prepared, inspected and tested before delivery.

• the delivery of new products as scheduled.

• an explanation of all maintenance requirements and schedules established for your product.

• an explanation and written copies of warranties on all products and major components.

Service

• the explanation of maintenance/repair plans including estimated repair time and cost.

• an itemized list of all charges with thorough explanation.

• prior approval of changes in repair costs or additional charges should they occur.

• maintenance/repair work done right the first time by knowledgeable trained technicians.

• maintenance/repair work completed when promised.

• timely notice of changes in service delivery time if delays are experienced in repair completion.

• Inspection of any replaced/damaged components upon presentation of the invoice/work order.

Operations

• fair, open and honest treatment without discrimination.

• respectful, professional and accurate responses to all your product questions and requests.

• privacy and confidentiality of customer records.

This is our commitment to you. You should expect a higher standard of professionalism when working with us. Please hold us accountable to that expectation